Day to day deliveries with Royal Mail are a living nightmare! Firstly as We have communal letter boxes outside, our usual postman (can tell by his signature on the 'something for you' card) never attempts a delivery but instead writes out the red card and posts it through the letterbox outside. On one occasion I finally met the cheeky sod. He buzzed my flat from outside and asked me to come downstairs as he doesn't go upstairs for anyone! What? :S Is that not part of your job description??? After having a rant with him over the intercom I finally caved in and went downstairs. He laughed at me and said "see I don't go upstairs for anyone". I made a complaint a month ago and surprise surprise no one has got back to me. It was really sensitive as I am a victim of DV and at the time my ex partner could have been in the area so the police had told me to stay at home until he had been apprehended. On the most recent occasion I booked a Special Guaranteed delivery for 9am. It did not come at 9 but instead it cam at 10.48 am. So I missed it as I paid for a 9am service for a reason! I have things to do! I booked a redelivery which I missed which also came at 11am. And then booked a reliedelivery for today. I suspected that it would come between 10am and 11.30am so I waited. However as it did not say 'on delivery' (which was a mistake on their part) I grew anxious as to where my £200 parcel was. So I went to the pick up office, waited for the slow customer service guy to serve the 3 people in front of me (he took ten minutes for each person). When it was eventually my turn he could not find my parcel. So I returned home, opened my letter box and guess what there was a 'something for you' card. I missed him by 5 mins. I rushed back hoping he had returned and that I was the last on his route but unfortunately I wasn't. I waited till it closed waiting for him to return where I was shouted at and told to leave. So I called customer service to complain but I can expect to hear nothing back from them as usual! But to cut a long story short. If you want a shitty service then choose Royal Mail! (Especially if you are from Barking, Greater London) It just sucks sometimes if Royal Mail is your only option. But if you have another option. Go elsewhere!