Initially reported a parcel that was tracked and insured that arrived like it had been used in a rugby game( completely smashed to bit's!) Was advised claim can take upto 30 day's...3 months later still waiting...multiple calls just to be told they have no idea when it will be resolved. Logged formal complaint advised reply within 24 hours...4 day's later nothing!!! Call again same scripted reply and agent advising no info and no idea when or if i will ever get a reply.
2 weeks ago
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