Royal Mail continues to let customers down on a national scale — and somehow they’re still entrusted to run the UK’s postal service. The overall experience is consistently poor: broken website functionality, non-existent customer support, and an ongoing decline in service quality. They must be protected by something, because no private business could operate like this and still survive. It’s not just disappointing anymore — it’s shocking. To make matters worse, they had the audacity to host a “status” page at https://clickanddrop.statuspage.io showing all systems as “operational.” Really? While the search function on the main site is completely broken? What’s the point of a status page if it’s blatantly misleading? This isn’t just incompetence — it’s misrepresentation. There’s no transparency, no accountability, and clearly no urgency to fix what’s broken. Please, Ofcom — do something. Investigate this company. Hold them accountable. The public deserves a postal service that functions reliably and is held to basic standards of performance and honesty.