They don't deserve the One Star. Don't use the Royal Mail Tracker 24, it's a scam. This service is DEFINITELY NOT a 24 hr service, and when you call them they can't do anything. We paid extra for a passport to be sent with the Tracker 24, from The American Embassy in London to our London address. Royal Mail decided the quickest route was via Manchester, and from Manchester to Swindon!!!!!! Was then told by Customer Service the 24 hrs only kicks in when it gets to Swindon, not when it was sent from London!!!!!!! However that is not true, If it were we'd still receive the passport in time to make our flight. Unfortunately, Royal Mail don't guarantee anything and can only aim to get it to us within 42 hrs of it reaching Swindon and that's just "an aim, not a guarantee". I spoke to customer service and offered to drive to Swindon to pick it up, but was told Swindon is not customer facing!!!!!! I've just checked the Tracker 10 hours after i spoke to customer service, and 16 hrs after it arrived in Swindon and it's still in Swindon!!!!! If the passport does not arrive tomorrow we miss our flight, and a flight to New York at short notice is £1,700 one way. When a mail service is incapable of sending a package from a London address to another London address then they should cease to operate. From now on I will always look to see if I can use another company, even if it costs me more. The Royal Mail are not fit for purpose.