I sent an item from Birmingham to Brazil in July 2016, as it was a valuable item I purchased extra compensation and secure/tracked shipping. The item never arrived and after chasing it up I was informed it was sent back. The item was never returned to me and I filed for refund in September 2016. After many months and hundreds of emails to customer service, sending all the documentation and proof of the lost item and compensation purchase many times, Royal Mail told me they disposed of my item and would forward it to the claims department! I called customer service again many times, was finally directed to the resolution team, they told me they would send me a check to compensate me for my lost item and now, end of February 2017, 7 months after I sent the item I have nothing. More than 6 months of constant stress, terrible service, no compensation for lost item, Royal Mail owes me £250, I do not recommend this service EVER and never using Royal Mail again!