I sent an order for my business as two separate packages, tracked and signed for. The items in question were solid metal and yet Royal Mail still managed to break one. Royal Mail claim that because I do not have proof of purchase for when I originally bought the items they will not cover the cost of the broken item. Royal Mail told me to fill in a claims form and they took longer than the given time to respond to the claim and only responded when I rang up twice to tell me nothing would be done. Avoid this company, they give lots of answers with very little substance and as a small business owner I cannot afford to cover the mistakes of this company. Nothing good to say about them, disgusting service and if I could I would give them 0/5.