I went through the process of setting up an online business account, the whole process was lengthy and laborious and there was no point person to guide me through it, one department did not have any idea what the other department was doing, I felt like I had no value as a customer whatsoever. In order to arrange daily collections I had to post hard copies of three months receipts (they don't take scans) so I did, via royal mail.... 10 working days later the package had still not arrived, my issue, not theirs apparently. Communication came via e mail from 'donotreply' e mail addresses, so I had no idea if my e mails were being received or not. This is an organisation that does not work properly, if I were the Queen I would not be happy to have it carrying my name.