if I could rate with minus 0 star that will be my rate because I always do my shopping on line due to convince however the moment I noticed that it's royal mail to be delivering it's always bad experience. they never check if the person is in. I work from home and I'm always inside my flat and my door bell is the old fashion which is very very loud that you can not miss it. today I've been waiting for my parcel for days and I have been watching the updates ie here it has reached. and taking my rubish out I saw a royal card left first me. each time they do this. the post man does not have time to wait. they do not even bother to ring the door bell. it's the worst delivery service yet it's been in existence for long. why can't you either close, sell the company or don't offer the service at all. as it's a shame to the country.