Royal Mail lost my item, a commissioned item that was hand made specifically for me and cannot be replaced. Their customer service has been horrible and because I was the recipient they won't even talk to me. They won't refund any money and claim that even if they did they would only refund what the materials cost. So if they lost the Mona Lisa I guess to them out would only be worth the cost of the canvas. If you value what you are shipping so not use this company.
7 years ago
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