I am leaving a one star review due to the fact that i cant leave zero! I have had 3 parcels taken back to the halifax office (whilst I have been in waiting for them) due to the fact that the delivery drivers couldnt be bothered to deliver my mail to my back door as my garden is inaccesible. After organising a re-delivery (which royal mail FORGOT about) I called and spoke to the manager Jim Sneddon, he informed me that I woild have to wait another 2 days for my delivery, despite the numerous errors on their part. He also told me that i should leave my gate open even though I never use it for access and my other door is actualy on a main road and said that they dont have to try deliver if they cant get to the house. Absolutley shocking customer service and the only thing Jim is managing is the pile of undelivered parcels that will probably fall him kill him before they get delivered.