Horrendous company. I've had to fork out more money and time getting my mail re-directed - simply because Postman would sooner leave a 'something for you card' in letter box than ring the bell. Arrogant staff at Royal Mail threatened to suspend my service because I left an angry note on my Post-box for him - this is after two years of this - I have been extremely patient!!! Said they had a 'duty of care' to their staff - perhaps they might, someday, extend this to their Customers! No apologetic e.mail or compensation from them - basically 'Get back into your box or you won't get mail' - what's new!!! Now have to pay more money to send a book to my Son at University - one that should have gone with him!