Mail was received at my family home and was signed for by my mother. She did not notice that the bottom of the letter was cut open the exact size of my UK passport. We only noticed this 2 months after as I had been waiting for my passport to return which it did not. I contacted the student finance Northern Ireland where I had sent it. They replied showing evidence. Royal Mail have told me I can not receive any compensation for my lost passport that was possibly cut open by a worker of Royal Mail. Nothing Royal about Royal Mail, well maybe there is, just as useless as the Royal Family.