A 'lost' parcel is one thing to be annoyed about, but add to that a lack of communication, promises to call me back that never happened, and a feeling that they genuinely did not care one bit. This regards to the Hanwell delivery office and the members of staff I was in contact with were Ana (allegedly the manager) and Raj. Completely ridiculous and not even close to a satisfactory solution to a parcel that Royal Mail had lost and have no idea where or how it happened.
7 years ago
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