It took 6 days for royal mail to tell me over the phone that my parcel was not delivered because of a customs charge, i called 5 times. Not only that, royal mail could not tell me how much the charge was??? Royal mail also decided to charge 13.74 on an item that cost 17.32 pounds which is way over the top. http://www.ebay.co.uk/itm/Lindberg-LND-1-124-Civil-War-Blockade-Runner-Plastic-Model-Kit-401-LND401/202014690908?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649. The lady i spoke to on sunday advised the parcel was being delivered on wednesday which it did not arrive. The incoorect address was on the grey card as well. The last lady which i spoke to was exceptionally rood at 1pm today, spoke over me and basically told me should would not help me even though she could have called the newtownabbey depot to get the charge and reference number. Geraldine lied to me over the phone this morning and advised she would call me back. the other gentleman i spoke to at 12.50pm could not help and put me back into the queue. I can see why royal mail are in trouble with incompetent staff like that. Role on brexit. That will fix the situation permanently.