Last Saturday the parcel deliver man didn't knock, just posted the missed delivery card. I know I saw him just couldn't get to the door in time, I complained. The Customer Service person sent the parcel to my local post office as the parcel office is miles away. The post office charged me to collect he parcel. This week I was told by email a parcel would arrive on Thursday, by Friday midday I rang and was told it would definitely be delivered by 6pm Friday. Guess what? When I rang customer services the upshot is: us you have to pay even if it's our fault and we take no responsibility for any inconvenience caused to our customers by our mistakes. Amazon et al all much better. Truly horrendous experience.