How this ‘service’ has deteriorated over the years. Rude, grumpy and uncooperative postmen. Who clearly resent doing their jobs. Unhelpful, aggressive manager of the delivery office. If you are disabled, do not expect them to treat you any better. We have sent nice letters to local delivery office. Requesting they leave our post with a neighbour; two doors down, if we are out. This saves the rigmarole and stress of rescheduling delivery again. They were completely uncooperative. Stating they hadn’t the time to do such a thing.Oh dear. What happened to the old way? Where the postman rang at two or more neighbours’ doors to try and leave your mail there? It’s not as if the customer has started paying much less to use Royal Mail. In fact, just the opposite. Which is strange, in an era where you would think they’d be falling over themselves to boost customer satisfaction and numbers. When there’s so much competition. If you are disabled, there will not be much scope made for you. Just more grumpiness, I’m afraid. They treat you as if they are doing you a service. When , in fact, you are paying prices, Which are that of a premium service. We decided to lodge a complaint with the Royal Mail official complaints department. Who you would imagine would have the good sense to place calm, understanding staff at the other end of the telephone. But no. Alas, you get a deeply unpleasant person, who further upsets you. A very poor service. Why oh why can’t we have an alternative? Surely the Royal family need to step in and seriously consider removing the Royal from the Mail? A thoroughly Disgusting and Stressful service to have to use. Reflective however, of the increasingly uncaring society we are becoming.