Over two weeks ago I ordered some flyers, they have been stuck with Royal Mail now for over a week whilst I paid for guaranteed 48 hour delivery. Absolutely fed up with them. All of my birthday cards which were confirmed to have been sent 4 days beforehand turned up a day late - having mainly been paid for with 1st class stamps you start to wonder what the point of buying a service with them is worth. If it wasn't for our postman I'd say that Royal Mail is totally hopeless and just rubbish, you can't even just send them an email to say "where the hell is my parcel you bunch of feckless idiots."