Dreadful organisation. I would give minus stars if I could. What a nuisance to receive all the junk mail they push through our doors unsolicited. Money is their god. The opt out scheme to stop receiving junk mail is a joke. They put the onus on the customer to opt out, then it takes months to become effective, then they make the customer reapply every years but continue to deliver junk mail anyway and ignore requests to register. I attempted on one occasion to ask my postal deliverer why I was continuing to receive junk mail, only to be subjected to terrible abuse from him. The complaints process is a joke. When I made a complaint, it was treated as if it was not important. I was told the postman was 'under pressure' and even that he had a brawl with a coworker on the shop floor buy, hey, he's really a 'gentle giant', so it's okay to launch abuse at customers. The lack of action gave him a sense of entitlement to do the same again plus then make a malicious complaint about my dog, which was accepted without question or accountability. Big brave gentle giant. Yes, royal mail is a law onto itself apparently. I don't give it any custom if possible, but it is unfortunately unavoidable that it is the only option for receiving and sending mail. Roll on the day when there is some competition.