Very poor customer service - sent an item 30th Dec 2017 first class Recorded Delivery - Item was delivered 3rd Jan 2018 and was refused. After checking where the item was we found that it was at Beeston Depot waiting to be returned to sender. Spoke to Customer service Pauline 10th Jan stating not received and she would open an investigation. I was told if I had not heard anything by 20th Jan 2018 to fill a P58 form on line. This was completed 19th Jan 2018. Received a letter dated 20th Jan 2018 giving compensation book of 12 first class stamps. Not a happy bunny....... Rang customer services and spoke to Jack who informed me that I need proof of how much item was worth, and item was "lost" at depot..... A second hand I-Phone hand set???? as I informed him we put a value on the proof of delivery and we have it in writing...... I was made to feel a fibber re value. I now have to go back to website to see how much value a second hand mobile phone is..... after nearly a month of sending the item....... poor service from Royal Mail re delivery and "lost" item. Jack I was listening to what you were stating and I understood fully.... and it is a shame that Royal Mail does not record calls - this is what wast stated from Jack, as I wish to escalate this further with service and customer service with Jack