Doesn’t really deserve a 1 star Sent parcel to USA explained at time needed to get there fairly urgently. Was told 7-10 days maximum. That was on 18th Jan. Today 29th Jan I find out it hasn’t even left UK. Last update on tracking site was 18th Jan and it stated on way to Heathrow. Where it is now is anyone’s guess. All customer service would say is it many take 25 days. What??!! I was not told this. I wanted to complain and was given a complaint number. So Zinadjed now what. Will someone call me? I have had to insist on a call back which apparently will be three days. Service? What service? Why on earth give a tracking number when you can’t track it because as I was told ..”it goes through many portals before actual delivery”. Hello ..... that’s what is meant by tracking. You can track where parcel is! Will never use Royal Mail for international delivery again. Extremely poor service!