AVOID at all costs. Ordered a dress online (worth £85)to be delivered to my house standard delivery. Received a text to say it had arrived - when returning home, no parcel. no red card. Looked outside house, checked with neighbours and went to my local delivery depot, but still couldn't find the dress. Filed a enquiry with Royal Mail - made a follow up call a week later, still couldn't assist as these things take 10 days. 10 days later no contact made, phoned again, loosing patience as the man on the phone advised me it was with my porter (I don't have a porter!!). The guy then hung up on me when I refused to accept it was due to my awkward portage system, as it doesn't exist. Over a month later I received a letter claiming the enquiry has been closed as they've concluded after speaking with the person who made the delivery that it was left in my foyer. Then why didn't I receive it? Why did it take a month to find this out? Why was no red card left? etc. No compensation offered. Luckily the company I ordered the dress with sent another (with another courier service), unlike Royal Mail their customer service was brilliantly understanding and looked to solve the problem within a reasonable timeframe.