AWFUL , thieving, incompetent idiots. NO alternative to sending goods via large letters that make it profitable for me to do so. They have you over a barrel and couldnt care a less. I lose hundreds of pounds each year to them losing and stealing goods I send. I am working for nothing as the compensation (IF they pay) only covers the materials used to make the goods, I get NO money for my time to make that product, I may as well re name my business as "free for all"as I carry the royal fail and I am now a charity as I work for nothing don't you know, IF there was a MINUS mark I could give them it would be MINUS 100