Terrible service.. tracking is pointless as its never updated. Ive been waiting 9 days now for an update on 2 parcels sent international tracked and signed. I lost a parcel in March which has STILL not been returned. Its now being claimed there was no returns label on the package, which is a complete LIE... I always put a returns label on every parcel I send and tape it down for extra measure.. the only way there was no returns label on that package is if someone took the time to cut the tape off and remove it! What exactly are we paying for here as its certainly NOT what you advertise. One word to describe Royal mail .. SLOPPY!