-1 as they lie a lot then try to cover ut up+they are expensive. Just about everything is wrong with Royal Mail from the lack of Saturday deliveries to my street (busy residential area in London,FYI) to the way their "advisors" handle enquiries in Twitter and the management not being aware about their posties faking "attempted delivery " notices then complaining they have no staff etc...Ah,also received a false tracking update today about a parcel that was delivered about 3days ago. The notice says it will be "delivered" today. Yet we have not had a postman setting foot in our street today yet again...oh well, it is Saturday and they don't have staff so who am I to expect a Saturday service in London ,in 2018?!Total shambles and apparently, residents in the new,expensive blocks have complained several times as they get their mail misplaced or not delivered a lot...and guess what, nothing has happened. The management of Victoria Docks DO at Royal Mail surely knows about it all yet nothing happens and Saturday services remain unpredictable or entirely missing...