I tried to use Click and Drop online. It said the transaction had failed and that no payment was taken. Payment was taken. I phoned the Click and Drop customer services, which was closed (it was only 5.20pm). Now I have no label for my parcel and the money was from a small Ebay sale, so I don't have enough left to pay for the postage again. I also have no reference numbers to claim a refund. It might only be £2.50 but the whole frustration has upset me. I won't be using Royal Mail again. I will use other Couriers. I would have given zero stars if this was possible.