Believe me I didn't even want to give one star. Diabolical service. I had a parcel sent to me and was given a tracking number. Yesterday I was told that it was in my local delivery office in Upminster and that it was out for delivery to me at 7.05 that morning. It failed to appear and I had stayed in all day waiting. Following day I looked at the tracker and it still displayed the previous day's message. In frustration I phoned Royal Mail . you are given several different options and I decided to go for complaints. The guy there was helpful and said it was out for delivery today and he would investigate why I hadn't received it yet. If I phone back in 4 days they hope to have an answer. Co-incidentally my neighbour is waiting for a parcel to arrive. She got exactly the same tracking info and like me is still waiting. What is the point of having tracker service if it doesn't work ? It is 3 p.m. And I am giving up hope that I will actually get the parcel today. I can't go to the local depot as it closes at 1 p.m. On their webpage it says open from 8 a.m. To 1 p.m. Non stop, meaning breaks. Long working hours then !