I have been wrongly taxed by Border Force, but Royal Mail would not deal with this problem or even show me the parcel (so I could figure out what was it that required the tax payment) until I pay over £11 of taxes and duties (for £13 bought item!). Tried to phone them - useless; I've spent almost 30 minutes (calls are not free for me) total in waiting and listening to their radio, but still no-one picked up the receiver. A few times we received items clearly labelled with different addresses - we had to deliver it to those unlucky people by ourselves! Recently we have received a broken parcel with parts of the content missing. So complete robbery all around... Very unhappy.