Royal Mail do not even deserve one star!! Never answer the phones. On hold for HOURS to be completely cut off. Do not respond to queries raised within the 3-4 working day time frame and never responded to my complaint. Now raised a claim for losses but not feeling hopeful for a response on that either, it's as if nobody works there!! Desperate to resolve the issue as I read they destroy parcels at the National Returns Centre in Belfast within 30 working days. I've currently spent 3 weeks trying to get a response from them so they will probably destroy the parcel before bothering to open any of my case references! NEVER using Royal Mail to send parcels again, worst service I have ever received from any company in my time.