Paid for RM Special Delivery Guaranteed Next Day by 1 pm. Package lost en route (I have full tracking data). I paid extra for additional cover because the item was high value. Nobody told me the package was missing until the recipient told me it hadn’t arrived. RM took a relaxed view of the whole thing from the start. Had a number of difficult phone calls with totally unhelpful RM staff. One telling me they had 30 days to try to find it. Another laughed when I told her the value of the item and said I should have sent it via courier. No attempt by RM to keep me informed alas to progress, keeping me completely in the dark. Disgraceful ineptitude and arrogant manner.