Appallingly arrogant organisation.h Paid £9.60 for Royal Mail Special Delivery by 13.00 next day. Small package containing an expensive hearing aid (£1695 each) for repair. Paid for additional cover, (although RM included compensation that more than covered the replacement cost). Well they lost it. And now they're putting many obstacles in my way avoid paying up. I have: RM's own tracking information which shows the progress of the package step by step (and timed) until it vanished at the delivery depot in Golders Green. RM are actively seeking to avoid paying up by requesting proof of posting (which I have supplied) and proof of cost (which I have also supplied). Still sitting on their hands 30 days later and unrepentant at this appalling example of the very worst customer service I have ever encountered. Unnapologetic and arrogant.