We are a U.S. company that manufactures and fulfills orders from London. Royal Mail lost (or stole) over 10 percent of our orders for three months. Customers were angry at us and blamed us for bad service. Royal Mail changed out sorting facility and started tracking everything, and the lost orders did improve but we still have an inordinate number of orders going missing. I think I'm ready to pay more to post with UPS.
5 years ago
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