Nothing but hassle from royal mail, first they persist to break my catflap by putting items through it (have been informed by the customer care team that this is no OK and should not be happening I can only hope this has been risen with management so this can be dealt with) but yet after several times it continues. Missing items I have purchased but haven't turned up at the local post office for collection, very disappointed with the service recently. Two stars given as the customer service team have been a great help. I hate to complain as I feel if the job was done correctly it would save a lot of time.