The bread and butter of Royal mail is delivering letters/parcels. I went to The bexleyheath post office 28/01/2020 to post a Birthday card. I queued for 20 Minutes as there was only one person serving with a Que of 14 people, Once at the counter the helpful young man weighed my standard card, put it through a measuring device and asked if i wanted it first class or second. I asked for first class 80P next day delivery. ( Delivery address Croydon, 13 miles away !) Today is Friday the 31st of January, has the card arrived !!!! NO. I only send a few cards each year, and its always the same story. Royal Mail at least should be honest with customers, when sending a letter/card/parcel, they should say.... whatever service you use, your letter/card/parcel will get there whenever it gets there, there is no guarantee it will get there at all ! Im surprised RM are still in business.