It's all very well and good blaming corona for poor service but when all your competition is doing a great job and expanding on their business and you offer delayed service with absolutely no help at hand for queries about your tracking system which does make sense or work properly. Absolute joke of a service! Going to have to massively improve soon or there's no way you'll be able to compete. And so I face another day of waiting in all day in case my parcel arrives and the dog doesn't get a walk til after tea all because I have no idea based on your crappy tracking whether the parcel (that was supposed to arrive yesterday by 9am) will arrive today or not. Shambolic and infuriating!