Letter are fine, parcels are consistently problematic. Received an email asking me to pay customs charges for a parcel, which I did, the email confirmed the parcel would be delivered on Saturday, it's now Tuesday and I don't have anything. Not even a sorry we missed you card, just nothing. I've tried tracking it and it says it's not eligible for tracking. I am completely at their mercy as there seems to be no way of contacting them. The phone lines are only open between 7am or 9am or something ridiculous, and when I rung it, I was told there was over a 60 minute wait to speak to someone and then I got cut off after 11 minutes anyway. I will go down to the depot later this week, which is also only open between 7am and 9am, and if I cant get it there, then I'll have to chalk it up as lost. All that money down the drain. Its nothing short of theft. Not my first experience like this either. As other have said, not sure how the other couriers can manage it and Royal Mail seem to mess it up so epically.