If it was possible to give Royal Mail 0 stars with a review I would so 1 star is a stretch. I've been waiting for several small parcels which could easily fit through the letterbox beyond the timeframe they're expected; one of which was ordered in May. I did a test to see if any mail would be delivered by sending myself a letter via a letterbox about 10 minutes from my home; this was posted 3 days ago... There have been times where important, confidential medical letters have been sent to the wrong address, sometimes an address not even on the same street! I've spoken to a few neighbours who have said they've experienced similar things, one said delivery had become so useless he doesn't expect items to arrive if delivered by Royal Mail, & refuses to buy anything that delivers via them. There's no doubt if Royal Mail wasn't treated as the standard form of delivery & had to compete properly, it would go out of business within a month!