Awful - had two incidents this week: 1. Non-delivery of redelivery parcel: have arranged redelivery online but... it didn't come on the confirmed day and not the following two days either. Then I went to collection address which was shut (this was at 2.30pm) and was told by postmen returning from shift "it's all a right mess here, come tomorrow before 11am if you want someone to give a look"... then I decided to write to CEO which got things moving and today (i.e. 7 days later) finally I received the parcel. 2. Monday afternoon 4.25pm I handed a parcel to Wimbledon post office, tracked 2nd class - today still not delivered at destination... This is from SW19 to SW17 in London... Sending (and receiving) parcels with Royalmail is like being punished and having to pay for it. PS: Have of course paperwork to prove it... grrr