I understand it is a difficult time but waiting 50 minutes to get through only to have a horrid advisor, who was of no help at all. Looks like they'll have to throw the trainers I sent my son. He was ill with Covid 19, so didn't pick them up in time. Tracking number shows they are trying to find the person who sent them, which is me but advisor was impossible. I have the tracking number but couldn't remember brand of trainers, so I have to call back again and wait another 50 minutes or email which takes 10 days. Is it worth bothering if they are intent on throwing them in the bin.