Royal mail lost my parcel or stole it, it was signed for. we made a claim over 60 days ago, when according to our contractual arrangement they promise to resolve it within 30 days. So why the hell haven't they? Why are you trying to rip me off, and not fullfil our contractual agreement. Now I'm forced to take legal action, because criminal activity seems common place for royal mail, they don't fullfil there obligation. Sloppy unhelpful, no customer service worth talking about. Royal mail, you need to fulfill your commitments and take responsibility for your incompetence, or expect the consequence. it's shocking that you are allowed to trade in this country with all the rules you make a mockery of, and your total disregard for people. Shameful!!!!!