They damaged an item that I had sold on ebay. The item was very well wrapped and fragile was written on each side of the box. However, the item arrived damaged, I have refunded the buyer in full. Royal mail feel it is acceptable to just refund my postage cost of £8.99 but no compensation for the item even though it was insured!! I have appealed this decision and I am waiting for a reply. I am absolutely appalled by Royal Mail. I will try my best to use a different courier from now on!
4 years ago
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