Be cautious when seeking assistance over the phone.
I called to determine the color of touch-up paint needed for my Yamaha bike, and the man on the other end provided the necessary code but mentioned that a base paint was also required, resulting in two 25mm pots of paint costing an astonishing £31.80.
Since the price was quite high, I inquired about the possibility of returning the paint for a full refund if it didn't match, and he assured me that I could. He then sent a sample plate (photos of the sample plate next to my bike are included) so I could verify the color without opening the expensive pots of paint.
As it turned out, the paint did not match, so I called back to request a refund for the paints. However, he informed me that he would not issue a refund because he couldn't sell the paints as second-hand. The sample plate was included in the package to prevent me from opening the paint.
The photos also show the sticker on the bag indicating to color match beforehand, which I clearly did.
In conclusion, all I can say is DO NOT trust them.
4 months ago
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