Absolutely disgusted.. I have adopted from the rspca in the past so I was always quite fond of them.. This morning I had a complete change of heart. Unfortunately I had to make the heartbreaking decision to put my 20+ year old kitty to sleep as her cancer was deteriorating her. I called the rspca to arrange to take her in and put her to sleep.. The lady on the phone was very insensitive and rude. I started talking to her about what I needed and a lump of emotion built up in my throat.. I apologised and said give me a minute as I fought back my tears… SHE HUNG UP ON ME!!! I was devastated.. For an organisation that is supposed to be ‘for the animals’ you need staff that are more compassionate and who actually care about their jobs… I will NEVER go to the rspca EVER again…