Do not contact them you are wasting your time. They want you to give them all the information and do absolutely nothing with it. They won’t record anything unless you give your name and phone number. If you are complaining about the way an animal is being treated and give specific information, they very rarely come round to the property to check. Instead they contact the owners via mobile and give them all the information that you have told them. With my case it seems that they are giving them the heads up. They will do anything apart from deal with the neglected animal. My parents had left quite a bit of money to our local branch in their will but we have soon got that changed. RSPCA do not deserve it cos they have done nothing for this poor animal in the last 11 months and nothing has changed from the first day I rang. This poor animal has no quality of life and it is sad to see. But in their eyes it is fine. Are there any other charities that would help please