Oskar
They declare that shipment to my country should take up to 15 days. I understand that there may be some delays on the way and this is not shop's fault, but the way they have tried to solve the situation is not good enough for me. First of all - they declare that cheaper postage option is trackable. Well, that's half of the truth. In fact only the so called limited tracking is possible - you can see when the watch was sent and when it arrived in country of destination. Nothing in between. After probably a month of waiting i decided to e-mail them. They said that they are going to email Singapore Post and ask what is happening with my package. And that went on for another half a month. After few e-mails I sent to them and getting an answer "We e-mailed Singpost..." i got the information i should call the Postal Service of my country and ask if package arrived. PS of my country said no, so i e-maild CW once again and they said they will e-mail Singpost again. I've waited for a couple of days and then I wrote an e-mail where I said that either they undertake a firm steps to solving my situation(for example: sending a new watch, getting some answer from SingPost about where the watch is at the moment, refunding my money) and I threatend them with using my PayPal Buyer's protection(I advise you to use PayPal). The package suddenly arrived in my country(and I know about this beacuse I kept on checking package's tracking number not knowing if it's worth anything). It's been 3 days since the package arrived. I still hadn't got any e-mail from CT with apologies, I am not even hoping for some recompensation anymore. The watch has minor defect of it's mechanism that is common for this watches after waiting for few months to be sold and I am going to get it warranty reparied at Seiko certified service. I hope the Certificate of Guarantee is valid(it has the sellers stamp and the date of sale). I am very sad about CreationWatches behavior with this transaction and I am probably never going to purchase anything from them - unless the Certificate of Guarantee of my watch turns out to be valid and it will be profitable to pay for some decent delivery company(FedEx, DPD). I ordered another Seiko watch from some Japanese store at the same time - it arrived in ca.15 days, full tracking, original packaging, got the all documents and even a discount for next transaction. Learn from them Creation Watches!
6 years ago
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