CreationWatches.com Reviews

4.30 Rating 1,635 Reviews
82 %
of reviewers recommend CreationWatches.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.52 out of 5

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I've just bought an Orient Bambino gen 2 watch from them. Great price. The order process was a bit nerve wrecking since I immediately got an email saying my billing & shipping addresses didn't match, when a screen shot showed they clearly did. When the order was shipped, the tracking reference wasn't recognised by Royal Mail. After a lengthy wait, I emailed Creation, who investigated but couldn't help. Luckily the watch arrived. I'm not sure whose fault it was - I suspect Royal Mail. Creation Watches were helpful and the price was great. Apart from the minor sanfu's above, the service was fine. The watch was as described, arrived in a nice bag, and looks great. It keeps time within the manufacturers limits (checked daily against the Royal Observatory website), and was in perfect condition. I would happily buy from this company again, but I'd like them to check the shipping references more carefully to increase customer piece of mind. I'd also happily recommend them to friends.
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Posted 12 hours ago
Second time using creation watches, great experience both times.
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Posted 4 days ago
Dear Kev, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 3 days ago
Everything is wonderful, fast, reliable.
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Posted 6 days ago
Dear Andrey, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 days ago
Excellent experience- genuine product, quick delivery, trustworthy! Will Def shop again thks!
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Posted 1 week ago
Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 days ago
So far very good. Price and product are good and genuine. Check out is easy & hassle free. From sale to dispatch was 2days (pretty quick in my opinion) Shipping was very fast 3-4 days to Australia via DHL...even delivered on Sunday.
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Posted 1 week ago
Dear Dan, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
This is a very high quality watch for a very reasonable price. It arrived in Australia later in the week I ordered it. I will be very happy to purchase again.
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Posted 1 week ago
Dear Fiona, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Very simple process, large variety of choice and quality product. 4th watch from creation and it wont be my last.
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Posted 1 week ago
Dear Clive, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Watches arrived safely and quickly, and we're excellent quality and value. Totally genuine also.
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Posted 1 week ago
Dear John, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Thankyou for excellent fast and easy to deal with Creation Watches,received my watch well boxed and as you expect the goods to arrive,cheers. MJG.
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Posted 1 week ago
Dear MCJ, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Usually good prices. Fast shipping. The problem with boxes for watches, they are not original. In general, positively.
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Posted 1 week ago
Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. In case of packaging it is already given (During Checkout Process) that the watch box packaging will be based on the shipping method chosen. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Recently purchased my eighth Orient watch from Creation, this one was a blue / orange 'kanno' sports diver. I have not had any problems in dealing with Creation, either with delivery or the quality of the watches themselves. I have a modest but well chosen collection of watches, both vintage and modern, if I am buying a particular watch, I always check Creation first. I cannot fault them!
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Posted 2 weeks ago
Dear Wilson, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 weeks ago
Every step of buying online to tracking and receive the watch was 5 stars.
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Posted 2 weeks ago
Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 weeks ago
Fast delivery and communication.
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Posted 2 weeks ago
Dear Peggy-Anne, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 weeks ago
Highly competitive prices and emailed me promptly when an out of stock, difficult to get at a decent price watch came into stock. Delivered fuss free and ahead of schedule. Thanks.
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Posted 2 weeks ago
Dear Gary, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 weeks ago
Perfect once again, site says 10 to 12 days to Uk and arrived exactly 12 days, but great price and worth the wait
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Posted 2 weeks ago
Dear John, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 weeks ago
4th watch I ordered from Creationwatches.Always satisfied with the quality and the correspondence from customer service. I paid my custom fees but they were low because the price declared was much lower as I asked them. One of the best sites and highly recommended!
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Posted 2 weeks ago
Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 weeks ago
Product was exact. Delivery was quick. Price was right.
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Posted 3 weeks ago
Dear Nick, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 3 weeks ago
Good service, no tax to uk using royal mail. Took approx 15 days. Customer service via email responded within 12 hours
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Posted 3 weeks ago
Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 3 weeks ago
Beautiful watch and excellent service as always from Creation, I am already looking at another. Many thanks
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Posted 3 weeks ago
Dear Ben, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 3 weeks ago
Love Creation. Bought several pieces from them. Always good service
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Posted 3 weeks ago
Dear Customer, We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 3 weeks ago
CreationWatches.com is rated 4.30 based on 1,635 reviews