CreationWatches.com Reviews

4.34 Rating 788 Reviews
83% of reviewers recommend CreationWatches.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Within 5 Days
average delivery time
Greater than 94%
on-time delivery
Greater than 94%
accurate and undamaged orders
Customer Service
Email
communication channels
6 - 12 Hours
queries resolved in
"Exceptional merchant. Everything went exceptional well. Their online site was inviting and easy to use. Ordering was very easy and I received my watch only 2 or 3 days after ordering. I will buy from them again and strongly recommend them."
Posted 1 day ago
Dear Michael,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 8 hours ago
Visit Website
"Very pleased with the watch, however disappointed with a surprise 25% tax requested whilst delivery was in transit. This pushed the cost of the watch above that of what I could have bought locally. Buyer beware !!! :0("
Posted 4 days ago
Dear Paul,

We are pleased that you loved the purchased from our online store as well as our service.
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"Ordered my Seiko Atlas on Friday and wearing it on Tues, great service. Now the tough bit, £41.00 duty had to be paid so the very competitively priced watch from Creation turned into a watch very slightly more expensive than I could have bought one at home from advertised on a well known auction site, I am not amused. Having said that, the watch itself is fantastic even at the now not so bargain price I thought I had got from Creation. I am pretty sure Creation would not get away with this type of pricing where they a U.K. company even though they do point out in (the very) small print that duty MAY be added. The service from Creation was fantastic, the watch was exactly as the description and pictures they provided and I am truly over the moon with the watch but the price hike has left a bitter taste. Would I deal with Creation again? Probably, but with a great deal more caution and research about final delivered price."
Posted 4 days ago
Dear Jeffrey,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"Avoid at all costs. When your item goes out for delivery you will then discover you have to pay an import duty (£23 in my case). This is not made clear on the website at all. Creation will claim it's the customer responsibility to be aware of the over-charge but in my opinion it's up to Creation to be fully transparent with their process. DO NOT BUY FROM THIS WEBSITE."
Posted 5 days ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"Dont touch with a barge pole! Unfair practices. No indication that the company is based in Singapore. There is an added import tax borne by the customer at 27% which is not communicated at purchase at all. Its hidden in small print elsewhere on site. This goes against guidelines in UK. Customer service is very poor. Phone number does not work. Email and live chats are copy and pastes of standard responses."
Posted 5 days ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"-Great customer service and follow up, thanks to Raul & Vanya. -Product is great as expected. Very pleased. -great value for its price. -delivery in 5 days -only thing that surprised me was the dues for custom which I thought was high. -overall .. very good, looking forward to buy my next seiko collection and hopefully more discount :-). -I wonder if dhl custom duty can be reduced??"
Posted 5 days ago
Dear David,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 days ago
"Superb prices and delivery to the UK in four days. I will DEFINITELY buy from Creation again :)"
Posted 6 days ago
Dear Janet,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 days ago
"Creation watches made me happy by doing everything right. 1 Great selection at good prices. Easily found what I was looking for at a Super price. 2 Placed the order with Free Shipping quickly without problems. 3 Received my watch 2 business days later at 5PM from Singapore. 4 Watch packaged perfectly and arrived in good shape. 5 Highly recommend CreationWatches. I know I will be buying from them again."
Posted 6 days ago
Dear Michael,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 days ago
"Hi, The watch looked good and it looked like I expected but I was very disappointed when I received an invoice for VAT and customs from DHL which did not appear in the total amount on your website... Johan"
Posted 6 days ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 days ago
"I am completely thrilled about the watch, the speed of shipment, the price, and the ease of doing business with CreationWatches! Could not have been a better experience. I will shop with you again soon."
Posted 6 days ago
Dear Dale,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"Didn't realise this was a non UK based company. After shopping around for the watch im after, I found this site with a very reasonable price, however I ended up paying more after I was lambered with a £26 custom charge. Don't get fooled with the low prices, factor in the custom charge to see if it's a deal."
Posted 6 days ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"Absolutely awful customer service. I bought my Seiko automatic watch from Creation about month ago. At start the watch the was perfect, however after 3 days of wear I noticed the watch was not holding time correctly and when held at certain angles would stop ticking. I immediately messaged someone about the fault, but after almost a week of to and from emails the best they could offer was $10 for the inconvenience. They refused to exchange/refund the watch even if I payed for shipping back to Singapore as the watch was in a "used" condition. Apparently because I adjusted the strap and took the protective stickers off they refused to look at watch, even though it was faulty. I can't get it seen by Seiko in the UK as Creation is not an authorised seller. I was livid with there customer service and would advise UK buyers to be weary as if you get a faulty product you are stuck with it."
Posted 1 week ago
Dear Customer,

We regret for the inconvenience caused.

We always try to give best service to our customers.

But we cannot breach our policy as your watch has been used, we cannot accept it for return/exchange.

You can send watch back to us for repair as watch comes with 1 year warranty.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Al llegar los relojes a España he tenido que pagar un montón de impuestos, que han subido el precio de los relojes en más de un 30%. ¡Mucho cuidado con lo que compráis! Os podría salir mucho más caro de lo que parece; como desgraciadamente ha sido mi caso."
Posted 1 week ago
Dear Juan,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"excellent, fast, item delievered as described."
Posted 1 week ago
Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Fast shipping. Received item as ordered. Brand new, authentic, in original box, no scratches."
Posted 1 week ago
Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Muy buena tienda. Compre mi primer Seiko automatico y la verdad que todo perfecto. El envío en 5 días y por correo. No recomiendo enviar por dhl ya que puede que te cobren aduana . Recomendable 100%"
Posted 2 weeks ago
Dear Cristian,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Hello I bought a watch internet said Free shipping but when D H L came to deliver it they asked £40 delivery so I cancelled the order now have been waiting for my money to be returned but still waiting W E Towers"
Posted 2 weeks ago
Dear William,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Good company. Watch good. I am happy. Thank you Creation folks."
Posted 2 weeks ago
Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Beautiful watch, fast delivery, great price! Very happy with CreationWatches!"
Posted 2 weeks ago
Dear John,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
Dear John,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"I purchased a Seiko Automatic submariner watch from you last year 2018 and it has lost time of approx 4-5 minutes per week after just 3-4 months wearing it daily! Now after consulting with Seiko UK as its ubnder 12 months old they say they will not honour the guarantee as you have not placed your dealer stamp and full details of the model and case number on the guarantee card. Iam to say the least VERY disappointed as they say there is a lot wrong with the mechanism of this supposedly Brand new Watch I purchased from you."
Posted 2 weeks ago
Dear Customer,

We regret for the inconvenience caused.

The watch has a one-year International manufacturer warranty and will be repaired at any one of authorized repair centre(s) listed in the warranty card.

If the repair centre fails to honour the warranty for any reason, please feel free to return the watch to us for repair.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
CreationWatches.com is rated 4.34 based on 788 reviews

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Alice, Customer Support