CreationWatches.com Reviews

4.31 Rating 1,016 Reviews
83% of reviewers recommend CreationWatches.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
95%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Live Chat
queries resolved in
Over a week
customer service
2.43 out of 5
"Very happy with my Orient Ray 2 watch but not happy with the free shipping, had to pay £33.40 customs charges to DHL"
Helpful Report
Posted 28 minutes ago
Visit Website
"An excellent store, they sent the package quite quickly, after 2 weeks received in Kazakhstan. I’m completely satisfied with the watch, in the future I’m going to buy a watch here."
Helpful Report
Posted 11 hours ago
"Good store, good service, wide assortment of watches, fast delivery. Already ordered a second watch."
Helpful Report
Posted 12 hours ago
"I bought a watch several days ago. At first, they contacted me to check some information on my billing address. I responded and they got back almost immediately. Two days after that I replied and asked them to update me on the status of my order. No reply. Today, Tue 15th October, I checked the status of my order (Order no. 10433091) on their website and it said it was still being processed. As there is no way it will arrive in the time I needed it, I have just sent them a refund request. And as the item never left their store, I am expecting no extra charges to be made. The website states I should have a response on this matter within the next 12 hours. I'll update this review accordingly once I get this situation solved. Regards, Alejandra."
Helpful Report
Posted 1 day ago
Dear Alejandra,

Sorry for the inconvenience.

We have noted your request of Order cancellation and initiated the refund process.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 17 hours ago
"Very happy with every aspect of my purchase. The watches arrived about two days after they were sent to Sweden so very quick delivery."
Helpful Report
Posted 5 days ago
Dear Samuel,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"check for duties at customs. very fast shipping. amazing prices (even with duty tax). now is a good time to buy Seiko, Citizen or Orient watches since people want a Smartwatch. Thank you guys!"
Helpful Report
Posted 5 days ago
Dear Daniel,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"Great watch as described and fast delivery, thanks"
Helpful Report
Posted 5 days ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"Value for money and fast delivery."
Helpful Report
Posted 5 days ago
Dear Darren,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"Very bad. Watch does not work!! i paid 39€ taxes in Spain . I have to pay returns. No more"
Helpful Report
Posted 6 days ago
Dear P. Campos,

Sorry for the inconvenience. Could you please attempt the following and let us know if it worked? Place the watch on your palm with the crystal down and slap the watch. If this freed up the mainspring it should start keeping good time. We are sure this will sort out the issue.

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties.We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 days ago
"Seller very serious, sending neat. Watch received with its warranty, + a box (not the original box but no matter) and a storage pouch. Thank you !"
Helpful Report
Posted 6 days ago
Dear Valyvan,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 days ago
"Быстрая доставка."
Helpful Report
Posted 6 days ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"Быстро доставили."
Helpful Report
Posted 6 days ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"Watch came quickly with no issues. Will buy from again. Thanks"
Helpful Report
Posted 1 week ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"extremely fast and reliable service"
Helpful Report
Posted 1 week ago
Dear Parwez,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"Very pleased with Seiko product,as described,boxed and with warranty would definitely deal with Creation Watches again. Barry (Australia)"
Helpful Report
Posted 1 week ago
Dear Barry,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"I highly recommend CreationWatches.com! Seiko watch ordered on Wednesday, shipped on Thursday and received on Monday in Austria! Great quality and original watch. I am fully satisfied with my purchase. My only "tip" is that unless you want to get your item really fast, choose normal post instead of DHL! DHL will SYSTEMATICALLY charge you with the custom fee + 18 euros handling fee! (therefore I had to pay 50 euros extra of my 100 euros (it is still cheaper than the price I would have paid in Europe). It is not the fault of the vendor. It is mentioned in several places on the website, but keep this in mind ( maybe the vendor could make it even more clear that DHL charges MOST OF THE TIME). With the "normal post" you might still have to paid custom fees, but teh probability is less"
Helpful Report
Posted 1 week ago
Dear Rodolphe,

We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 days ago
"Unless you delve into the website there is no mention that this company is based in Singapore,No indication in the watch sales page. Consequently Import duty and sales tax will be added on delivery making my watch more expensive than buying one in the UK"
Helpful Report
Posted 1 week ago
Dear Customer,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"I bought a Seiko SRP685, and it arrived 8 days later via registered post. The watch was well wrapped and included a generic box and a pouch. The watch is brand new and as described on the website. I am satisfied with my purchase and will use this company again."
Helpful Report
Posted 1 week ago
Dear Walter,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Good store. I found what I wanted. Skx013. I had a watch 10 days after ordering. I still do not believe that the watch is with me. That's cool. Thank!"
Helpful Report
Posted 1 week ago
Dear Bek-Sultan,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Great store, very good choice, low price. Shipping is good, tracking and packing, i get watches in ideal condition with warranty and documents. I am pleased with my experience with this store"
Helpful Report
Posted 1 week ago
Dear Anton,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
CreationWatches.com is rated 4.31 based on 1,016 reviews