CreationWatches.com Reviews

4.32 Rating 908 Reviews
83% of reviewers recommend CreationWatches.com

Write Your review

Tell us how CreationWatches.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
BOOM! Your review is being processed!

Thank you for helping other customers to make an informed decision.

Why not write another review on a recent company you have used and be in with a chance to win £250 Amazon Gift Card. Review Another Company

Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 94%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Live Chat
queries resolved in
Over a week
customer service
2.17 out of 5
"Quick very efficient service BUT got hit for €78 by dhl did no read small print. Makes the watch more expensive than Amazon."
Posted 2 hours ago
Dear Tony,

We are pleased that you loved the purchased from our online store as well as our service.

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 50 minutes ago
Visit Website
"A £73 watch after having to pay import duty to DHL to get delivery cost £98.60. You have to read the very small print, but you will not know what the import duty is until you have bought the watch, and are awaiting delivery."
Posted 14 hours ago
Dear Tony,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 51 minutes ago
"Beautiful watch. This is my first Seiko watch. Great price and fast shipping."
Posted 16 hours ago
Dear Chris,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 49 minutes ago
"Received two lovely Seiko watches today and absolutely delighted with them. However, I should have taken a careful look at Creation's small print and not just taken their "FREE DELIVERY" at face value. My £166 purchase after DHL charges and customs/VAT duties, advised later, rose to over £215. It is obviously a devious move by Creation Watches not to highlight this probability (not everyone has to pay, it would seem) and I could have bought from Amazon or several other UK retailers for about the same price but with less aggravation. I will not be buying from Creation Watches again."
Posted 18 hours ago
Dear Rod,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 52 minutes ago
"I was wrong. It's not up to you. I replaced the tags. You are perfect as always. I'm very glad that I was wrong and not you. I enjoy shopping on your site. Thank you very much and I'm truly sorry."
Posted 19 hours ago
Dear Indira,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 48 minutes ago
"Fast shipping, everything as expected."
Posted 19 hours ago
Dear Thomas,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 48 minutes ago
"Dobila sam pogresan sat. Narucila jedan a dobila sasvim drugi.. I ordered the Baby-G brown watch (BGA-150 PG-2B2) and got the blue one (BGA-150PG-2B2DR). I don't like blue color..😭"
Posted 1 day ago
Dear Indira,

As per our records we have sent you correct model number. We have 30 days watch Return or Exchange policy . If you are not happy with purchase you can send the watch back to us.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 54 minutes ago
"Часы отличные, дошли в Курск за 15 дней. Магазин рекомендую."
Posted 2 days ago
Dear Kursklaw,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 47 minutes ago
"Happy to get the item as mentioned in the page. Support is good and also the price is also good. Got the product in good condition."
Posted 6 days ago
Dear Jagan,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 46 minutes ago
"Excellent services,very nice watch!Thank you very much!"
Posted 6 days ago
Dear Panos,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 46 minutes ago
"I am thrilled to be shopping. Express delivery, much lower prices than in my country. A sincere recommendation from me for your company."
Posted 1 week ago
Dear Milos,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 45 minutes ago
"Great prices, shipping was fantastic and quick although the red pouch was bent a bit. Would buy again."
Posted 1 week ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 44 minutes ago
"One of the best sellers I have experience. In a long long time. I will buy more watches here!!!! Awesome!"
Posted 1 week ago
Dear Bob,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 16 minutes ago
"All was perfect. Thank you very much. Shipping with Royal mail."
Posted 1 week ago
Dear Salvatore ,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 15 minutes ago
"Great shopping experience. Fast delivery to Norway, the watch was great. I must admit i was a little about buying a watch, but all the great reviews made me comfortable to try it. No problem at all, will probably by another watch."
Posted 1 week ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 14 minutes ago
"Ho acquistato un orologio a 87€ e doveva avere le spese di spedizioni gratuite. Invece il fornitore non ha compilato correttamente la fattura e in fase di sdoganamento ho dovuto pagare altre 60,87 euro!!!"
Posted 1 week ago
Dear Marco,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"Very quick delivery, and perfect product. Will definately do business again!"
Posted 1 week ago
Dear Einar,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 44 minutes ago
"Second order from CW, but this time by airmail. First one was by DHL express. Again, No problems of anykind. Package was good and the watch was in excellent condition. So far everything has worked like it should."
Posted 1 week ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 13 minutes ago
"Order fulfillment was as expected. Had a question before shipment which was quickly answered by CS team."
Posted 1 week ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 42 minutes ago
"Great price Great product"
Posted 2 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 42 minutes ago
CreationWatches.com is rated 4.32 based on 908 reviews