CreationWatches.com Reviews

4.22 Rating 1,317 Reviews
80 %
of reviewers recommend CreationWatches.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.52 out of 5

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CreationWatches.com 1 star review on 8th February 2018
Tony Jones
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Anonymous
Anonymous  // 01/01/2019
I bought a Seiko on the site for the first time and was very great! The watch arrived perfectly in 30 days. I recommend and will do a new deal soon.
Thank you!
Posted 2 days ago
Dear Henrique, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 day ago
I ordered a watch 4 days ago, and after that, I asked for a cancellation order and refund. The order was not shipped yet.
I am trying to contact the creationwatchs.com in order to cancel my order and be refunded without success. I have sent so far 10 emails asking, I left messages via Facebook chat, I tried to contact them via phone all the numbers they are on the website are not available.

I had good feedback from a friend about your service but I am having a desperate experience so far. Hope this situation resolves quickly
Posted 2 days ago
Dear Michael, Sorry for any inconvenience caused. We have noted your request for order cancellation, will refund you soon. We do not have phone support,communicate via emails only. If you have any query please contact us on contact@creationwatches.com Best Regards,Sally
Posted 1 day ago
Thank you to CreationWatches.com for making my two purchase experiences so excellent.

I originally bought a Seiko SKX009 from CreationWatches.com on the merit recommended by a few respectable watch reviewers on media platforms like YouTube. The SKX arrived really fast and the packaging was very secure and I could tell care was taken. The watch itself has been fancied up since buying it, with a ceramic dial and after-market jubilee bracelet.

After my first purchase I recently went back and bought a Seiko Sea Urchin from CreationWatches.com, and their level of service is consistent. Same quick delivery and the tracking was accurate.

I hope the team at CreationWatches.com feel rewarded in their job because they certainly should, to see the watch you’ve had your eye on be delivered to your door packaged with care really means a lot.

All the best,
A.F.
Posted 3 days ago
Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 days ago
I received my watch promptly however problems started when I had to return it back. I was requested to send some photos of the watch and wait for further instructions, which I did. After a few days writing back and forth I finally received the approval and instructions as to where I could return the watch. I sent it back as per instructions.I received confirmation from Australian Post that the watch was received by Creation Watches a week ago. I emailed Creation Watches saying that I still have not recived the refund, to which they replied and confirmed that they received the watch and will issue a refund soon. After a few days I emailed them back again saying I still have not received any refund, its been a week now since they received the parcel and on the website its written they issue refunds within 24 hrs. from when they receive it. This time I received the email saying that they have not received the watch and will issue the refund once they receive it! So I emailed them back with a screenshot of website from Australian Post confirming that the parcel was received by Creation Watches a week ago and they confirmed with me that they received it! Im still waiting to hear back from Creation Watches.I think that the whole process of returning the watch is appalling and I hope this company is not a scam and I will receive my refund asap. Otherwise will be taking the matter further.
Posted 4 days ago
I received my watch promptly however problems started when I had to return it back. I was requested to send some photos of the watch and wait for further instructions, which I did. After a few days writing back and forth I finally received the approval and instructions as to where I could return the watch. I sent it back as per instructions.I received confirmation from Australian Post that the watch was received by Creation Watches a week ago. I emailed Creation Watches saying that I still have not recived the refund, to which they replied and confirmed that they received the watch and will issue a refund soon. After a few days I emailed them back again saying I still have not received any refund, its been a week now since they received the parcel and on the website its written they issue refunds within 24 hrs. from when they receive it. This time I received the email saying that they have not received the watch and will issue the refund once they receive it! So I emailed them back with a screenshot of website from Australian Post confirming that the parcel was received by Creation Watches a week ago and they confirmed with me that they received it! Im still waiting to hear back from Creation Watches.I think that the whole process of returning the watch is appalling and I hope this company is not a scam and I will receive my refund asap. Otherwise will be taking the matter further.
Posted 4 days ago
One of the easiest online shopping experience. Good watch quality. Super fast shipping which took only 3 days to Norway. Shop with confidence. Will definitely consider buying again soon. Just need to update more on their watch lineup. Nevertheless, it was a good buy!
Posted 5 days ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 3 days ago
I totally recommend CrrationWatches. you can shop hassle-free. They provide the shipping option to pay duties in advance, so you get the watch delivered as if bought from an online dealer in your domestic country. The staff is friendly and helpful. I will definitely buy again from CreationWatches!
Posted 1 week ago
Dear Markus, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 6 days ago
Product was authentic and delivered ahead of schedule. Customer service followed up to verify shipment and satisfaction
Impressive so far!
Posted 1 week ago
Dear David, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Great value for money. Nice packaged watch. I could follow the delivery via DHL the whole way to my door.

I prepaid all the taxes so swift and easy delivery was ensured.
Posted 1 week ago
Dear Ola, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
This is the third watch I have ordered from creationwatches, as alway the service was first class, speedy dispatch & delivery, amazing value for the money. I plan to use them again soon.
Posted 1 week ago
Dear Mark, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
The delivery was fast as promised. The purchase was authentic. Happy with good service.
Posted 1 week ago
Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Brilliant, easy to deal with, thank you
Posted 1 week ago
Dear Paul, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Excellent.. Professional.. Great price.. Item as described.. Creation Watches is the best in the field..
Posted 1 week ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Best place to get your watch collections.. Professional.. Package wraped nicely.. Super quick delivery..
Posted 1 week ago
Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Nice watch. Delivery was >1 month with ordinary airmail, but in Covid times thats understandable. Fast and accurate Customer service during the delivery.
Posted 1 week ago
Dear Erik, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Ordered an skx009, the watch was a great specimen with good alignments accuracy. Arrival took +4 weeks with ordinary mail but in these times that is forgivable and not creationwatches fault. They answered my question about delays quickly and with tracking info which was very appreciated.
Posted 1 week ago
Dear Erik, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Excellent price on the watch which arrived extremely quickly from half way around the world. The watch was as advertised and looks great! I would not hesitate to order from Creation again. Thanks!
Posted 1 week ago
Dear Customer, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Third watch I have bought from Creation and again they surpass all expectations. Purchased a Seiko SKX009. Great products, very competitive prices and super fast shipping, it actually showed up a week early. Thanks guys.
Posted 1 week ago
Dear Roscoe, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Beautiful watch at an unbelievable, unbeatable price. The shipping was way quicker than I thought it would be (From Singapore to New York City in 3 business days) and everything looks and works authentically so far. Will be coming back soon.
Posted 1 week ago
Dear David, On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 week ago
Excellent service! Thank you.
Posted 1 week ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
CreationWatches.com is rated 4.22 based on 1,317 reviews