CreationWatches.com Reviews

4.22 Rating 1,310 Reviews
80 %
of reviewers recommend CreationWatches.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.52 out of 5

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CreationWatches.com 1 star review on 8th February 2018
Tony Jones
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Anonymous
Anonymous  // 01/01/2019
Ordered an skx009, the watch was a great specimen with good alignments accuracy. Arrival took +4 weeks with ordinary mail but in these times that is forgivable and not creationwatches fault. They answered my question about delays quickly and with tracking info which was very appreciated.
Posted 1 day ago
Dear Erik, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 5 hours ago
VERY IMPRESSED WITH PACKAGING & FAST DELIVERY. RECEIVED WATCH 3 DAYS EARLIER THAN PREDICTED. VERY WELL WRAPPED. BEAUTIFUL WATCH. WILL KNOW MORE AFTER I USE FOR AWHILE.
Posted 1 month ago
Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 1 month ago
great delivery service from creation to the UK but here in the UK DHL DELIVERY WAS A CROCK OF SH-T got watch eventually thanks creation
Posted 2 months ago
Dear Paul,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 months ago
The watch is perfect and came in the correct box with all the original packaging. Once it arrived in Ireland I had to pay €50 stamp duty so bit of a drawback but other than that no issues delivery was super quick
Posted 3 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. Unfortunately, we have no control over the import duties levied by the customs of your country. Sorry for any inconvenience caused.

Best Regards,
Sally
Posted 2 months ago
Ordered a Seiko Kinetic. All great, wrapped perfect, watch 100% real etc. Shipping took 15 days to Ireland, and I had to pay 22€ tax at delivery at the door.
Posted 3 months ago
Dear Len,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Sorry for any inconvenience caused.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 months ago
Fast shipping and also easy to follow its progress. But the picture at the web. site wasn't 100% correct so I have just asked for RMA and will return the Watch. (and perform a exchange / new watch) Price is OK, but VAT / TAX isn't incl...
Posted 4 months ago
Dear Petter,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
I would of given a 5 star review however the delivery took a few days longer then the promised 2 to 4 day delivery . I was impressed with my watch though . Indeed a legit Seiko diver authentic as promised . I am always suspicious of anything from Asia due to the counterfeit market out there , however this is not that . My only gripe is I was considering purchasing another watch and got no additional return customer discount codes or anything . I feel you should get rewarded if you come back
Posted 4 months ago
Dear Eli,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. Sorry for any inconvenience caused.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
CreationWatches is a excellent website to buy different brands of watches. First time bought a watch from this website and also first time buying this brand that it is called Invicta. With fast and quick delivery service, I got the watch and fell in love with this watch. All brand new and not a single scratch on the watch. CreationWatches deliver on what they wrote in their website saying the watch is genuine and a brand new.

CreationWatches website is great, easy and simple to use when buying a watch, fast delivery no extra cost (depend on where you live) and the price is not too expensive, it affordable. The only downside is I have to go to the repair shop to take out links, and they have to make another hole to make the bracelet even smaller since my wrist is very small.

However, overall CreationWatches is great and excellent website to buy a watch. Use PayPal if you have a insecure feeling about the website as it was the same for me. But now I am comfortable buying another watch from this website. And would definitely recommend to my friends and anyone who is buying a watch from this website.
Posted 4 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
on time delivery, good communication
Posted 4 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
The product was exactly what my husband wanted and he is extremely happy with the product The watch did take a long time for the post office to send it out which not the watch company fault it is slow australia post
Posted 5 months ago
Dear Lynne,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 months ago
Dissapointed the watch face was almost black rather than a decernable blue as in your online photo. Otherwise nice watch for a great price...🤔😔
Posted 5 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We have 30 days watch Return or Exchange policy. Sorry for any inconvenience caused. We always try to give the best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 months ago
Quick delivery, beautifull watches. But you have to be aware that you still have to pay tax (for holland € 83,-).
Posted 6 months ago
Dear Wendy,

We are pleased that you loved the watch purchase from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 months ago
The difficulty was that I am in the U.S. and CreationWatches is not, so my credit card initially responded questioning the charge. That caused a bit of delay and a need for customer support. Not their fault but a part of the experience.
Otherwise, the customer service was responsive and polite. The watch arrived fine. And I love the watch, so it all worked out.
Posted 6 months ago
Dear Ryan,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 months ago
This was a gift for my wife. She was really happy with the gift.
Delivery got bit delay because of the Christmas season and the I had to re-direct the parcel from my office address to a address near my home, since I was holiday.
Posted 6 months ago
Dear Dush,

We are pleased that you loved the purchased from our online store as well as our service.Sorry for any inconvenience caused. We always try to give the best service to our customers.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 months ago
Smooth transaction. Quick delivery, and an awesome pocket watch
Posted 6 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 months ago
The was brand new, no signs of refurbish or secondary usage. Box, warranty - everything is ok. For those who doubts - shop provides authentic watches. Price is amazing and gives you ability to buy perfect watches for a way less money than in any retail shop.

The only small point that I'd like CreationWatches to let customers to know prior the purchase is that DHL delivery price is going to be included in the declared parcel price, therefore you'll have to pay taxes for the delivery as well. It is quite confusing. However, remark about total parcel price (and not the checkout price which are the same but has a different meaning) during checkout would help a lot because otherwise customer is facing a false expectation which is why your shop sometimes gets a negative reviews.

Would I recommend this shop? Yep, best value for the price!
Posted 7 months ago
Dear Dima,

We are pleased that you loved the purchased from our online store as well as our service. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 7 months ago
Really fast delivery and the product is just what I ordered.
Posted 7 months ago
Dear Eetu,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 7 months ago
Nice watch but custom TX to pay with DHL
Posted 7 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 7 months ago
Prompt delivery,as advertised,all factory fresh, professional,pleasant business. repeat business assured.thanxjim fike
Posted 7 months ago
Dear James,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 7 months ago
The order was delivered as seen, however I was not expecting that much in VAT and handling fee which made the order 1/3 more expensive. Upon delivery, I couldn´t get the watch to run properly, but I got help from the customer support and got it working (slapped the back of the watch case). There was also a slight missalignment of the 6 o'clock marker but I was prepared for this to be the case with SKX´s.
Posted 7 months ago
Dear Customer,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. from our experience, misalignment is common for watches in the low to mid price ranges. Sometimes it can be easily corrected if it is a dial alignment issue (any watchmaker can quickly adjust the dial to align, and you can get it done locally).

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 7 months ago
CreationWatches.com is rated 4.22 based on 1,310 reviews