CreationWatches.com Reviews

4.31 Rating 1,015 Reviews
83% of reviewers recommend CreationWatches.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
95%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Live Chat
queries resolved in
Over a week
customer service
2.43 out of 5
"Thank you was very satisfied and will recommend and shop with again. Sincerely, Daphne Payton"
Helpful Report
Posted 2 weeks ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
Visit Website
"A Seiko 5 watch at 75 EUR ("fin de série"). Perfect watch. Ordered on tuesday 10th, received on monday 16th (DHL service). Perfect. French buyers, you should know that the final price (111,50 EUR) is about 1,5 times the initial, majored by "frais de dédouanement, droits et taxes (TVA)". It would be useful to know that, and to be able to compute the final amount."
Helpful Report
Posted 4 weeks ago
Dear Jacques,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 weeks ago
"Fast excellent service, watch of good value"
Helpful Report
Posted 1 month ago
Dear Robert ,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Shipping was quick, arrived within the time quoted. The watch is beautiful, just as described, but I wish the minute and the hour hands are a little bit darker, for my older eyes, it's a little hard tell the time. All in all, I think the watch is very well built, all the indicators lined up perfectly and the size is perfect for my 7" wrist."
Helpful Report
Posted 1 month ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. If you wish you can send the watch back to us for Return or Exchange. We have 30 days watch Return or Exchange.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Great service as usual from creation watches, but I wouldn't use dhl next time , I bought a Seiko 5 for 91 euro and got hit with a 50 euro charge. I've previously bought watches around the same price using airmail and paid nothing, takes a good bit longer but cheaper in the long run!!"
Helpful Report
Posted 1 month ago
Dear Jerry ,

We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"I’m not satisfied just because the parcel came from Asian and I had to pay like 30% of value just in taxes. The watch had the normal price then stores around."
Helpful Report
Posted 1 month ago
Dear Rafael,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this.
We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Very Nice watch ,super good price,fast shipment . custom and local tax fee of 60€ were a minus. Stil a good deal"
Helpful Report
Posted 1 month ago
Dear Marc,

We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties.
We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Everything perfect, Just be aware because there's a fee to pay to DHL. Around 15-20% of the watch value"
Helpful Report
Posted 1 month ago
Dear Angela,

We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported.

We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Quick very efficient service BUT got hit for €78 by dhl did no read small print. Makes the watch more expensive than Amazon."
Helpful Report
Posted 1 month ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Great prices, shipping was fantastic and quick although the red pouch was bent a bit. Would buy again."
Helpful Report
Posted 2 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Great shopping experience. Fast delivery to Norway, the watch was great. I must admit i was a little about buying a watch, but all the great reviews made me comfortable to try it. No problem at all, will probably by another watch."
Helpful Report
Posted 2 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Great price Great product"
Helpful Report
Posted 2 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Took a while but that’s to be expected where I live, extremely happy with one watch not so happy with the other, not enough adjustment for smaller sized wristy"
Helpful Report
Posted 2 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.
We have 30 days watch Return or Exchange policy beyond. If you are not happy with purchase you can send the watch back to us for Return or Exchange.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 months ago
"006493771SG"
Helpful Report
Posted 3 months ago
"006493771SG"
Helpful Report
Posted 3 months ago
"006493771SG"
Helpful Report
Posted 3 months ago
"006493771SG"
Helpful Report
Posted 3 months ago
"006493771SG"
Helpful Report
Posted 3 months ago
"The Watch was delivered one day earlier than estimated. Veery quick respons. Give away Box could have been of higher spec. Very good price on the watch wich looks good."
Helpful Report
Posted 4 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
"Quick delivery, good price"
Helpful Report
Posted 4 months ago
Dear customer,

We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
CreationWatches.com is rated 4.31 based on 1,015 reviews