CreationWatches.com Reviews

4.30 Rating 818 Reviews
82% of reviewers recommend CreationWatches.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Within 5 Days
average delivery time
Greater than 94%
on-time delivery
Greater than 93%
accurate and undamaged orders
Customer Service
Email, Live Chat
communication channels
Over a week
queries resolved in
"Product itself was in perfect shape and shipping was quick enough but they should give an estimate of how much customs/import tax would be before placing an order. Ending up paying more than half of the watch itself just because of it. If I had known this I could have shopped around"
Posted 1 week ago
Dear Customer,

We are pleased that you liked the watch and service.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
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"I placed an order for a Seiko SNK809K2. Surprisingly I had to make an extra payment of 41.78 € for import duty/tax to DHL Express while the value of the watch is only 80€! Bad surprise ... I could imagine paying 10% or 15% extra for the duties, not 52% ... For the rest, the watch is really perfect. Great value."
Posted 2 weeks ago
Dear Jean,

We are pleased that you liked the watch.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
"I placed an order for a Seiko watch on 05/19/2019 and it arrived on 05/29/2019 and when I made the order they reported on their website for 3 to 4 days. The box came to me a little spoiled. It's cardboard, but I understand it has not been treated as it deserves. I paid € 45.09 to DHL for service that I still do not understand. The watch, from the seiko brand, is better than I expected, but the service received is not what I expected. regards, Alejandro M. (Vienna)"
Posted 2 weeks ago
Dear Alejandro,

We are pleased that you liked the watch.

We are sorry for the delay. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Hi, The watch looked good and it looked like I expected but I was very disappointed when I received an invoice for VAT and customs from DHL which did not appear in the total amount on your website... Johan"
Posted 3 weeks ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 weeks ago
"Hello I bought a watch internet said Free shipping but when D H L came to deliver it they asked £40 delivery so I cancelled the order now have been waiting for my money to be returned but still waiting W E Towers"
Posted 1 month ago
Dear William,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"The watch (Orient Quartz Domed Crystal FUG1R003W6) and delivery time is great, but if you order from England, be prepared to pay extra money to DHL for custom tax, which for me was 24.2 pounds and the invoice came one month later. So I ended up paying for it 90.2 pounds (66+24.2)."
Posted 1 month ago
Dear Mircea,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"The watch (Orient Automatic Power Reserve EZ09005W) is great, but if you order from England, better try to find it elsewhere, otherwise you are going to pay extra money to the courier for custom tax which for me it was 40 pounds. I found this watch in UK for 169 pounds, so cheaper than 183 (143 + 40)."
Posted 1 month ago
Dear Mircea,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Quick and well packed, but note this is an export business based in the US and you will have to pay duties on top of the price. For me that was over 50% of the price I paid. Also their contact numbers are always unobtainable - could be genuine, but certainly not well staffed."
Posted 2 months ago
Dear Cook,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

We do not have phone support ,communicate via emails only.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 months ago
"Great service in processing order & watch itself is fine. I was however caught out by the £36 import fee that I was charged on the doorstep on delivery!…considering the invoice on purchase stated free delivery!! Not too happy about that!"
Posted 2 months ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 months ago
"Watch is fantastic and delivered within 5 days. However got charged VAT and admin by DHL which meant the watch would have been cheaper and quicker from Amazon. That is my fault as I purchased on a click through without reviewing watch creations."
Posted 3 months ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this.

In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 months ago
"Hello All, There is absolutely no issue with the product it is genuine but the only issue is if you are buying from INDIA your costing will go up there is 26.5 % customs duty so keep that in mind and also DHL charges Rs 500/- for clearing the shipment.So take into consideration these cost to understand your final cost."
Posted 2 years ago
CreationWatches.com is rated 4.30 based on 818 reviews

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