CreationWatches.com Reviews

4.23 Rating 1,358 Reviews
80 %
of reviewers recommend CreationWatches.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
2.52 out of 5

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Anonymous
Anonymous  // 01/01/2019
Hi would like to say how very pleased with the service provided, by creation watches, prompt delivery and very well packaged, would highly recommend, delighted with my purchase, and immediately ordered another watch. Thank you very much, take care...Flora Holmes.
Posted 2 months ago
Dear Flora, We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally
Posted 2 months ago
THE WATCH SEEMS OK .BUT SOME INSTRUCTIONS ON HOW TO USE THE STOP WATCH AND 2 MINI DIALS I GUESS SEC,S MIN,S AND HOURS WOULD BE PRETTY BLOODY USEFUL(HELPFUL}
I EVEN GOT THIS WITH A CHEAP ALI EXPRESS CHINESE WATCH
THE DELIVERY AND EVERYTHING ELSE WAS PERFECT.GIVE ME SOME INSTRUCTIONS AND INCLUDE THEM WITH ALL INVICTA WATCHES AND I WILL GIVE YOU A 4.5
Posted 4 months ago
Dear kevin,

We are pleased that you loved the purchased from our online store as well as our service. For instructions you can also refer to the manual of the watch. Let us know if you have any further problems.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
Had to re write a review. Eventually got response from admin and we're in the process of settling. But website can improve by simply adding a cancel order button. Makes it easier
Posted 4 months ago
Fate bene i vostri conti prima di acquistare. I prezzi degli orologi sono privi dell'IVA e dei dazi. Ho acquistato un Seiko snzg per 133 euro (si trova facilmente anche a meno, ma qui avevano il cinturino che volevo), ingenuamente non avevo considerato il pagamento dell'IVA (22%) e le spese che il corriere sostiene per lo sdoganamento della merce (nel mio caso circa 16 euro). Ciò ha comportato che un orologio che si trova facilmente a circa 115 euro su siti europei, mi sia venuto a costare 179 euro! Insomma, decisamente non un buon affare.
Nulla da dire sulla velocità della spedizione, ci è voluta solo una settimana lavorativa.
Posted 5 months ago
Dear Customer,

Sorry for any inconvenience caused. We always try to give the best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 months ago
Montre livrée en Belgique après trois semaines via la poste (pas DHL dans le but d'éviter les taxes d'importation).
Montre de qualité, impeccable, j'avais déjà la même achetée en France il y a quelques années.
Problème: j'ai malgré tout du payer 47 $ de taxes pour un achat de 98 $, soit 145 $ (132 €) et donc revenue plus chère que sur Amazon.fr (122 € avec frais de port)!!
Grosse déception mais le site n'est pas responsable.
J'ai joué, j'ai perdu. Plus jamais d'achat à Singapour, c'est sûr!
Posted 5 months ago
Dear Adayafter,

We are pleased that you loved the purchased from our online store as well as our service. We always try to give the best service to our customers. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. Sorry for any inconvenience caused.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 months ago
I made an order No. 10460121. Citizen Eco-Drive AT2150-51E Chronograph Cal.H504. I asked to include the original Citizen box in the order. For a box I was offered to pay $ 8. I specifically paid this amount. The clock was sent on time, the delivery was fast, but the mass of the parcel was incorrectly indicated in the customs declaration, as a result I received a warning from the customs for breaking the rules, I was forced to pay a fine of $ 14. In addition, the box that I was sent for $ 8 is not an original Citizen box, its price is not more than $ 2. I'm sorry that I met such an attitude. Creationwatches did not offer me any compensation or bonuses. Attaching photo.
Posted 5 months ago
Dear Andrei,

Sorry for any inconvenience caused. We always try to give the best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 months ago
The price was excellent for the watch, and the delivery through DHL was wonderfully fast, but I'm sorry that the color of the watch face in the website photo is not how it looks in real life. I thought that the face of the watch would be white based on the photo, but it is a cream color with green tones - it's not terrible, but it's not what I was looking for. I will be reselling the watch here in the States.
Posted 6 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. Please note that picture color may vary
with the actual watches, because of light reflection. Sorry for any inconvenience caused. We always try to give the best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 months ago
Don't trust this company very disappointed with my purchase they do not mention anything about import duties and tax get charged delivery point. I asked for refund but no response
Posted 7 months ago
Dear Customer,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. (Please note that in most cases import duty gets triggered based on value of the item being imported.) We have no control over this. (We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option.) Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 7 months ago
Dear Customer,

As explained on our website, Import duties (if any) are always the responsibility of the buyer. We sorry for any inconvenience caused.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 months ago
Watch arrived quickly and seems fine. It’s evident from your reviews that you should state on the main listing that import duties may be applicable. Unless you go into your terms and conditions or shipping you can make the purchase from the webpage none the wiser. You cannot say you have no control. If the purchase webpage included this info along with all the other statements no one can be surprised by a possible addition.
Posted 9 months ago
Dear Customer,

We are pleased that you loved the purchased. This is stated in the shipping options when you select the DHL shipping option. It is clearly mentioned that Duties/Taxes maybe collected upon delivery

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 8 months ago
Very happy with the watch however I was surprised by the tax for import to UK. I don’t believe this was properly displayed during purchasing. Could have got the watch for the same price in a high street shop.
Posted 9 months ago
Dear Phil,

We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, import duties (if any) are always the responsibility of the buyer.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 9 months ago
I placed order on Sunday and watch arrived on Wednesday. Packaging was good and I had to pay tax on DHL with insurance option. Watches comes in good condition. However, the day marking is in Arabic. picture on internet shows English wording and I expect an English version and no mention that I should be getting an Arabic version. Being an automatic watch, the watch lose 5 minutes everyday and even stopped completely on the one of the day. I wear it 8 hours plus per day. I thought there is "power reserve" of 54 hours. Anyway, happy with CW as a seller but undecided whether watch issues deserve a return for adjustment.
Posted 10 months ago
Dear Customer,

We are pleased that you loved the purchased from our online store as well as our service. Your watch has the option to display the date in English too - just pull the crown out gently and rotating it. The date should change to English Numbers. This procedure is also explained in detail in the
instruction booklet of your watch.

Could you please attempt the following and let us know if it worked?
Place the watch on your palm with the crystal down and slap the watch.
If this freed up the mainspring it should start keeping good time.
We are sure this will sort out the issue.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 10 months ago
Good day:
I leave my opinion on the purchase order No: 10414857 which included a Citizen Super titanium and a Seiko 5 Sport.

I can write to you just today, because I was traveling and returned to my house yesterday, just moments ago I opened the package with the clocks.

The 2 watches arrived in excellent condition, the attention I received was very coordinated and fast.

I would rate them with 5 stars, but there was a problem, although the Citizen watch is working, it appears to be new, and it arrived well, its box inside is all stained, as full of fungi product of having been in a very humid place. If I wanted to sell it or give it to someone else, I could not do it because the box inside is all stained, giving the appearance of something used and dirty.
Now I don't have photos to upload, but if they tell me an email, at another time I take photos from the box and send them to that email.
Greetings.

********* This is a machine translation, the original Spanish text is below ************

Buen día:
Les dejo mi opinión sobre la orden de compra No: 10414857 que incluida un Citizen Super titanium y un Seiko 5 Sport.

Puedo escribirles recién hoy, debido a que me encontraba de viaje y regrese a mi casa ayer, hace instantes abrí el paquete con los relojes.

Los 2 relojes llegaron en excelente estado, la atención que recibí fue muy coordial y rapida.

Les calificaría con 5 estrellas, pero existió un problema, si bien el reloj Citizen esta funcionando, aparenta ser nuevo, y llego bien, su caja en el interior esta toda manchada, como llena de hongos producto de haber estado en un lugar muy húmedo. Si quisiera venderlo o regalárselo a otra persona, no lo podría hacer porque la caja por dentro esta toda manchada, dando aspecto de algo usado y sucio.
Ahora no tengo fotos para subirles, pero si me indican un mail, en otro momento saco fotos de la caja y se las envío a ese mail.
Saludos.
Posted 11 months ago
Dear Sebastian,

We sincerely regret for the inconvenience caused.

Please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 11 months ago
Very happy with the watch however I selected the slower delivery method and still paid £60 in duty so bear that in mind when buying anything from creation watches. Communication was ok.
Posted 11 months ago
Dear Customer,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 11 months ago
Great watches and super fast delivery. The problem is the duty/vat charge one has to pay. I payed DHL £83 Duty. Keep this in mind. I personally wouldn’t buy from CW again.
Posted 11 months ago
Dear Tony,

We are pleased that you loved the purchased from our online store as well as our service.As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 11 months ago
Received two lovely Seiko watches today and absolutely delighted with them. However, I should have taken a careful look at Creation's small print and not just taken their "FREE DELIVERY" at face value. My £166 purchase after DHL charges and customs/VAT duties, advised later, rose to over £215. It is obviously a devious move by Creation Watches not to highlight this probability (not everyone has to pay, it would seem) and I could have bought from Amazon or several other UK retailers for about the same price but with less aggravation. I will not be buying from Creation Watches again.
Posted 11 months ago
Dear Rod,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 11 months ago
Evrything was fine except the hefty customs charge i.e 3300/- apart from watch price which is 5411/-....would not dare to order anymore....because I can buy better watch in my location itself as total price I spent went upto 87
00/-
Posted 1 year ago
Dear Niranjan,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 year ago
I had alot of problems with creation watches, having to send 4 seperate mails asking for an Invoice which reflects the shipping charges seperatly. Every time the same invoice with the shipping charges included was sent back. This has a negative effect, as if I can't prove what the shipping charges are to customs in South Africa, they charge me imports taxes on the shipping amount as well. This resulted in my watch being held up at customs. Now I don't know if these people can't read English in Singapore, although I have been there many times myself and most people can speak English. I should not have had to request an invoice anyway, it should be sent standard as all transactions are required to. I was also very upset with the large import taxes, I know it's not their fault, however it results in the watch not being much cheaper then the local one. The watched was packed OK, however I would have thought there would be plastic protection on the front and back of the watch, which there was not, only a crinkle packet over the watch. So I don't feel I had the best experience with this company, they need to pull up their socks and improve their customer service and communication skills, as someone in that office can't understand English and follow simple instructions.
Posted 1 year ago
Dear Andre,

We apologize for the inconvenience.We understand that you are not happy about the customs taxes/sales taxes that you had to pay.Shipping fees are always paid by us to the courier companies. However, customs/sales taxes are typically charged are the responsibility of the buyer. We will keep in touch with you regards with this concern. we always try to give best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 year ago
Website suggests watch will be dispatched within 24 hours. After waiting four days with no update I emailed the company. I was told it had shipped and was given a tracking number. For the next four days the tracking number did not register. I contacted customer services multiple times asking where my watch was, having paid for delivery within 5 days. Received generic "sorry for the inconvenience, your watch will be with you shortly". Specific questions were ignored. When the watch arrived it was not with the original boxes which the website said would be supplied, just a flattened unbranded box. The only saving grace was the watch itself was fine. So overall took far longer to arrive than suggested, appalling communications and customer service and a worthless box, however I can't fault the watch itself - Seiko skx009j.
Posted 1 year ago
Dear Tim,

Your watch has been sent by Royal Mail. For this kind of shipping direct tracking is not available sometimes. Royal Mail usually take around 5 to 7 days to deliver the watch to your address. The Original boxes are heavy and our courier service do not allow to send watches with the heavy boxes.
Since package gets heavy because of which there is a possibility of that package getting stolen. Sorry for the inconvenience caused.

We will keep in touch with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 year ago
how could i be sire that if i ordered an item it will arrive and its not a fake website
Posted 1 year ago
Dear Customer,

Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 year ago
Product itself was in perfect shape and shipping was quick enough but they should give an estimate of how much customs/import tax would be before placing an order. Ending up paying more than half of the watch itself just because of it. If I had known this I could have shopped around
Posted 1 year ago
Dear Customer,

We are pleased that you liked the watch and service.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 year ago
CreationWatches.com is rated 4.23 based on 1,358 reviews