CreationWatches.com Reviews

4.31 Rating 967 Reviews
83% of reviewers recommend CreationWatches.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
95%
accurate and undamaged orders
Greater than 93%
Customer Service
communication channels
Email, Live Chat
queries resolved in
Over a week
customer service
2.30 out of 5
"Good day: I leave my opinion on the purchase order No: 10414857 which included a Citizen Super titanium and a Seiko 5 Sport. I can write to you just today, because I was traveling and returned to my house yesterday, just moments ago I opened the package with the clocks. The 2 watches arrived in excellent condition, the attention I received was very coordinated and fast. I would rate them with 5 stars, but there was a problem, although the Citizen watch is working, it appears to be new, and it arrived well, its box inside is all stained, as full of fungi product of having been in a very humid place. If I wanted to sell it or give it to someone else, I could not do it because the box inside is all stained, giving the appearance of something used and dirty. Now I don't have photos to upload, but if they tell me an email, at another time I take photos from the box and send them to that email. Greetings. ********* This is a machine translation, the original Spanish text is below ************ Buen día: Les dejo mi opinión sobre la orden de compra No: 10414857 que incluida un Citizen Super titanium y un Seiko 5 Sport. Puedo escribirles recién hoy, debido a que me encontraba de viaje y regrese a mi casa ayer, hace instantes abrí el paquete con los relojes. Los 2 relojes llegaron en excelente estado, la atención que recibí fue muy coordial y rapida. Les calificaría con 5 estrellas, pero existió un problema, si bien el reloj Citizen esta funcionando, aparenta ser nuevo, y llego bien, su caja en el interior esta toda manchada, como llena de hongos producto de haber estado en un lugar muy húmedo. Si quisiera venderlo o regalárselo a otra persona, no lo podría hacer porque la caja por dentro esta toda manchada, dando aspecto de algo usado y sucio. Ahora no tengo fotos para subirles, pero si me indican un mail, en otro momento saco fotos de la caja y se las envío a ese mail. Saludos."
Posted 1 week ago
Dear Sebastian,

We sincerely regret for the inconvenience caused.

Please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 week ago
Visit Website
"Very happy with the watch however I selected the slower delivery method and still paid £60 in duty so bear that in mind when buying anything from creation watches. Communication was ok."
Posted 2 weeks ago
Dear Customer,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Great watches and super fast delivery. The problem is the duty/vat charge one has to pay. I payed DHL £83 Duty. Keep this in mind. I personally wouldn’t buy from CW again."
Posted 2 weeks ago
Dear Tony,

We are pleased that you loved the purchased from our online store as well as our service.As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 weeks ago
"Received two lovely Seiko watches today and absolutely delighted with them. However, I should have taken a careful look at Creation's small print and not just taken their "FREE DELIVERY" at face value. My £166 purchase after DHL charges and customs/VAT duties, advised later, rose to over £215. It is obviously a devious move by Creation Watches not to highlight this probability (not everyone has to pay, it would seem) and I could have bought from Amazon or several other UK retailers for about the same price but with less aggravation. I will not be buying from Creation Watches again."
Posted 3 weeks ago
Dear Rod,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 weeks ago
"Evrything was fine except the hefty customs charge i.e 3300/- apart from watch price which is 5411/-....would not dare to order anymore....because I can buy better watch in my location itself as total price I spent went upto 87 00/-"
Posted 1 month ago
Dear Niranjan,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"I had alot of problems with creation watches, having to send 4 seperate mails asking for an Invoice which reflects the shipping charges seperatly. Every time the same invoice with the shipping charges included was sent back. This has a negative effect, as if I can't prove what the shipping charges are to customs in South Africa, they charge me imports taxes on the shipping amount as well. This resulted in my watch being held up at customs. Now I don't know if these people can't read English in Singapore, although I have been there many times myself and most people can speak English. I should not have had to request an invoice anyway, it should be sent standard as all transactions are required to. I was also very upset with the large import taxes, I know it's not their fault, however it results in the watch not being much cheaper then the local one. The watched was packed OK, however I would have thought there would be plastic protection on the front and back of the watch, which there was not, only a crinkle packet over the watch. So I don't feel I had the best experience with this company, they need to pull up their socks and improve their customer service and communication skills, as someone in that office can't understand English and follow simple instructions."
Posted 1 month ago
Dear Andre,

We apologize for the inconvenience.We understand that you are not happy about the customs taxes/sales taxes that you had to pay.Shipping fees are always paid by us to the courier companies. However, customs/sales taxes are typically charged are the responsibility of the buyer. We will keep in touch with you regards with this concern. we always try to give best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"Website suggests watch will be dispatched within 24 hours. After waiting four days with no update I emailed the company. I was told it had shipped and was given a tracking number. For the next four days the tracking number did not register. I contacted customer services multiple times asking where my watch was, having paid for delivery within 5 days. Received generic "sorry for the inconvenience, your watch will be with you shortly". Specific questions were ignored. When the watch arrived it was not with the original boxes which the website said would be supplied, just a flattened unbranded box. The only saving grace was the watch itself was fine. So overall took far longer to arrive than suggested, appalling communications and customer service and a worthless box, however I can't fault the watch itself - Seiko skx009j."
Posted 1 month ago
Dear Tim,

Your watch has been sent by Royal Mail. For this kind of shipping direct tracking is not available sometimes. Royal Mail usually take around 5 to 7 days to deliver the watch to your address. The Original boxes are heavy and our courier service do not allow to send watches with the heavy boxes.
Since package gets heavy because of which there is a possibility of that package getting stolen. Sorry for the inconvenience caused.

We will keep in touch with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 1 month ago
"how could i be sire that if i ordered an item it will arrive and its not a fake website"
Posted 2 months ago
Dear Customer,

Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 2 months ago
"Product itself was in perfect shape and shipping was quick enough but they should give an estimate of how much customs/import tax would be before placing an order. Ending up paying more than half of the watch itself just because of it. If I had known this I could have shopped around"
Posted 3 months ago
Dear Customer,

We are pleased that you liked the watch and service.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 months ago
"I placed an order for a Seiko SNK809K2. Surprisingly I had to make an extra payment of 41.78 € for import duty/tax to DHL Express while the value of the watch is only 80€! Bad surprise ... I could imagine paying 10% or 15% extra for the duties, not 52% ... For the rest, the watch is really perfect. Great value."
Posted 3 months ago
Dear Jean,

We are pleased that you liked the watch.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 months ago
"I placed an order for a Seiko watch on 05/19/2019 and it arrived on 05/29/2019 and when I made the order they reported on their website for 3 to 4 days. The box came to me a little spoiled. It's cardboard, but I understand it has not been treated as it deserves. I paid € 45.09 to DHL for service that I still do not understand. The watch, from the seiko brand, is better than I expected, but the service received is not what I expected. regards, Alejandro M. (Vienna)"
Posted 3 months ago
Dear Alejandro,

We are pleased that you liked the watch.

We are sorry for the delay. It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
We will keep in touch with you in regards with this concern.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 months ago
"Hi, The watch looked good and it looked like I expected but I was very disappointed when I received an invoice for VAT and customs from DHL which did not appear in the total amount on your website... Johan"
Posted 3 months ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 3 months ago
"Hello I bought a watch internet said Free shipping but when D H L came to deliver it they asked £40 delivery so I cancelled the order now have been waiting for my money to be returned but still waiting W E Towers"
Posted 4 months ago
Dear William,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
"The watch (Orient Quartz Domed Crystal FUG1R003W6) and delivery time is great, but if you order from England, be prepared to pay extra money to DHL for custom tax, which for me was 24.2 pounds and the invoice came one month later. So I ended up paying for it 90.2 pounds (66+24.2)."
Posted 4 months ago
Dear Mircea,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
"The watch (Orient Automatic Power Reserve EZ09005W) is great, but if you order from England, better try to find it elsewhere, otherwise you are going to pay extra money to the courier for custom tax which for me it was 40 pounds. I found this watch in UK for 169 pounds, so cheaper than 183 (143 + 40)."
Posted 4 months ago
Dear Mircea,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 4 months ago
"Quick and well packed, but note this is an export business based in the US and you will have to pay duties on top of the price. For me that was over 50% of the price I paid. Also their contact numbers are always unobtainable - could be genuine, but certainly not well staffed."
Posted 5 months ago
Dear Cook,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

We do not have phone support ,communicate via emails only.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 months ago
"Great service in processing order & watch itself is fine. I was however caught out by the £36 import fee that I was charged on the doorstep on delivery!…considering the invoice on purchase stated free delivery!! Not too happy about that!"
Posted 5 months ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 5 months ago
"Watch is fantastic and delivered within 5 days. However got charged VAT and admin by DHL which meant the watch would have been cheaper and quicker from Amazon. That is my fault as I purchased on a click through without reviewing watch creations."
Posted 6 months ago
Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this.

In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
Posted 6 months ago
"Hello All, There is absolutely no issue with the product it is genuine but the only issue is if you are buying from INDIA your costing will go up there is 26.5 % customs duty so keep that in mind and also DHL charges Rs 500/- for clearing the shipment.So take into consideration these cost to understand your final cost."
Posted 2 years ago
CreationWatches.com is rated 4.31 based on 967 reviews