Iown Reviews

Name: Iown
Address: UBI Crescent, iowN, Ha'il
Rating: 4.30

4.3 Rating 1,752 Reviews

83 %

of reviewers recommend Iown

Company Reviews

Questions

Metrics

4.3

Based on 1,752 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

UBI Crescent,
iowN
Ha'il
88809

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Iown 5 star review on 23rd September 2021

Cristian Lovera

Iown 4 star review on 20th September 2021

Chris FP (Hampshire UK)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice watch but custom TX to pay with DHL”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Prompt delivery,as advertised,all factory fresh, professional,pleasant business. repeat business assured.thanxjim fike”

Helpful Report

Posted 4 years ago

Dear James, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The order was delivered as seen, however I was not expecting that much in VAT and handling fee which made the order 1/3 more expensive. Upon delivery, I couldn´t get the watch to run properly, but I got help from the customer support and got it working (slapped the back of the watch case). There was also a slight missalignment of the 6 o'clock marker but I was prepared for this to be the case with SKX´s.”

Helpful Report

Posted 4 years ago

Dear Customer, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. from our experience, misalignment is common for watches in the low to mid price ranges. Sometimes it can be easily corrected if it is a dial alignment issue (any watchmaker can quickly adjust the dial to align, and you can get it done locally). If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“The order was delivered as seen, however I was unaware of VAT taxes which made the order 1/3 more expensive”

Helpful Report

Posted 4 years ago

Dear Abubakr, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Good service. Prompt delivery. Fair price. Will continue to buy from this company.”

Helpful Report

Posted 4 years ago

Dear William, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Ordered on a sunday, received the watch the following friday in Norway, by DHL express delivery. Were charged VAT and toll charge by DHL afterwards. Overall pleased with the service.”

Helpful Report

Posted 4 years ago

Dear John, We are pleased that you loved the purchased from our online store as well as our service. As explained in our website,the shipping fees are paid by us and Import duties (if any) are always the responsibility of the buyer. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Received my new Orient Elegant Classic yesterday. I received it here in the USA only 5 days after ordering! The watch is gorgeous. I am giving it 4 stars rather than 5 only because the leather band is not as nice as the watch itself, but honestly for the price I paid, it was a great deal. I expect to find a classier and nicer band and switch that out. Getting it half way around the world into my hands in perfect condition is amazing. It has now been running for 24 hours and has gained only 4 seconds in that time. I am very pleased with its accuracy and its class. I encountered no unhappy surprises with this order and expect to order again before long.”

Helpful Report

Posted 4 years ago

Dear Tom, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Beautiful watch. A little disappointed that it has the old, non hacking or manual winding movement, but still pleased!”

Helpful Report

Posted 4 years ago

Dear Lou, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“very happy with watch and delivery time”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Very happy with my Orient Ray 2 watch but not happy with the free shipping, had to pay £33.40 customs charges to DHL”

Helpful Report

Posted 4 years ago

Dear N Pickles, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Thank you was very satisfied and will recommend and shop with again. Sincerely, Daphne Payton”

Helpful Report

Posted 4 years ago

“A Seiko 5 watch at 75 EUR ("fin de série"). Perfect watch. Ordered on tuesday 10th, received on monday 16th (DHL service). Perfect. French buyers, you should know that the final price (111,50 EUR) is about 1,5 times the initial, majored by "frais de dédouanement, droits et taxes (TVA)". It would be useful to know that, and to be able to compute the final amount.”

Helpful Report

Posted 4 years ago

Dear Jacques, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Fast excellent service, watch of good value”

Helpful Report

Posted 4 years ago

Dear Robert , We are pleased that you loved the purchased from our online store as well as our service. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Shipping was quick, arrived within the time quoted. The watch is beautiful, just as described, but I wish the minute and the hour hands are a little bit darker, for my older eyes, it's a little hard tell the time. All in all, I think the watch is very well built, all the indicators lined up perfectly and the size is perfect for my 7" wrist.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. If you wish you can send the watch back to us for Return or Exchange. We have 30 days watch Return or Exchange. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Great service as usual from creation watches, but I wouldn't use dhl next time , I bought a Seiko 5 for 91 euro and got hit with a 50 euro charge. I've previously bought watches around the same price using airmail and paid nothing, takes a good bit longer but cheaper in the long run!!”

Helpful Report

Posted 4 years ago

Dear Jerry , We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“I’m not satisfied just because the parcel came from Asian and I had to pay like 30% of value just in taxes. The watch had the normal price then stores around.”

Helpful Report

Posted 4 years ago

Dear Rafael, As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Very Nice watch ,super good price,fast shipment . custom and local tax fee of 60€ were a minus. Stil a good deal”

Helpful Report

Posted 4 years ago

Dear Marc, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. We are sorry for the inconvenience. We will keep in touch with you in regards with this concern. We look forward to serving you again in the near future. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Everything perfect, Just be aware because there's a fee to pay to DHL. Around 15-20% of the watch value”

Helpful Report

Posted 4 years ago

Dear Angela, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Quick very efficient service BUT got hit for €78 by dhl did no read small print. Makes the watch more expensive than Amazon.”

Helpful Report

Posted 4 years ago

Dear Customer, We are pleased that you loved the purchased from our online store as well as our service. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches. If you have any query please contact us on contact@creationwatches.com Best Regards, Sally

Posted 4 years ago

“Great prices, shipping was fantastic and quick although the red pouch was bent a bit. Would buy again.”

Helpful Report

Posted 4 years ago

Iown is rated 4.3 based on 1,752 reviews