Watch came new, original Japanese, in box with user manuals and warranty booklet. Customer service was very good in my case. I see lot of negative reviews about CS, but my experience was very good with them (with lady named Vanya). But: watch was delivered with 5 days delay, due to problems and complications with DHL. First they asked me to send changed/corrected Invoice, then they charged me 21 USD for writing "custom clearance paper". They are first shipping service ever that charged me additional fees. I've lots of experience with purchases from different countries with different shipping services and local posts, and never needed to pay any additional fees. Because of that, only for stars, as there was no other option from CW for me to choose between different shipping options.