"Ordered a watch from here SSC081P1 and yes very quick delivery but was hit with a £40 duty tax, I was not informed that the product would come from Singapore and that i would have to pay an import duty of £40 - It just stated free worldwide delivery from DHL. I have had no responses from my emails to creationwatches.
Yes the website does state is does not pay import duties etc, but you have to look hard to find it as there is no transparency when you purchase it.
If it stated Free Shipping Worldwide from Singapore*
*Import tax/duties applied on delivery it would certainly make people think twice.
I could have ordered this from England for the price i ended up paying.
Lovely watch but will not use this service again."
Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties, please understand that we have no control over this. Also, nothing is hidden and the fact that you have to pay import duty is mentioned on our website. Terms and Conditions (http://www.creationwatches.com/terms.html), shipping information page ( http://www.creationwatches.com/products/shipping.php ) and also in the FAQ ( http://www.creationwatches.com/faq.html ) on our website.
P.S. In future, we recommend you opt for ‘Royal Mail’ shipping as there have been lesser incidences of import duty levies for that shipping option but we will not be able to send original box via that method (so as to avoid custom levies). Original boxes can be sent if you select 'DHL' but will attract import duty.
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
We've sent you a link to verify your free account. Click the 'Login Now' button in the email to complete activation and access your Reviews.io dashboard.
We've sent you an access link to your Reviews.io dashboard. To unlock all features to your chosen account, click the button below to arrange an onboarding call. Alternatively, you can call us now on
+44 116 350 0610.